Shipping Rates

New Zealand

Standard Shipping, Auckland 3 - 5 business days

Flat Rate - NZ$7.00 per order

Standard Shipping, North Island, 3 - 5 business days

Flat Rate - NZ$8.00 per order

South Island, 3 - 5 business days

Flat Rate - NZ$10.00 per order


Standard Australia 3 - 7 business days

Flat Rate - NZ$15.00 per order

Rest of the world

Please enquire to

Exchanges and Returns

Thank you for shopping with us.

We want you to be 100% happy with your purchase. If for any reason you need to exchange or return your item we offer an easy exchange option or our 100% money back guarantee within 14 days of purchase.

If you would like to exchange or return goods please send an email to within 7 days of receipt of your goods, with your original order number and reason for return or exchange.

Goods must be returned, unaltered with original packaging, labelling, and proof of purchase.

Shipping costs of goods back to Smitten Design are your responsibility unless the goods are faulty.

The goods need to be received via tracked courier within 14 days of your receipt of the goods.

Once the product is received and has undergone a quality control check we will send your requested replacement goods (provided we have the requested goods in stock) Or you may choose to have either online store credit or 100% refund. The choice is yours!

Faulty Goods

If the goods are faulty, we are very sorry for the inconvenience and will do our best to remedy the situation as soon as possible. We will meet our responsibilities under the NZ Fair Trading Act and the Consumers Guarantee Act.

Please contact us at within 7 days of receipt of delivery to arrange the return of faulty goods. We will issue you with a pre-paid courier envelope to send back the goods.

Once the product is received and has undergone a quality control check we will either repair, replace or refund your purchase.

Returns, exchanges and faulty goods must be received by Smitten Design within 14 days of customer receiving the goods.

You will not be charged delivery fees for the delivery of the replacement of goods.


Sales items

Please note that sale items may not be returned or exchanged unless they are faulty.


Telephone: 027 755 0883


Please courier to

Smitten Design

148 St Georges Road

Avondale 0600

New Zealand